My mission as an experienced IT professional is to bring my expertise, passion, and dedication to the table, striving for excellence and continuous improvement in the field. I aim to use my skills and experience to create innovative solutions, enhance processes and drive business success while fostering positive relationships with clients, colleagues, and team members. I am committed to staying current with industry developments and sharing my knowledge with others to advance the growth and success of my organization and the industry as a whole.
SBG - A large conglomerate in the Middle East.
- Managed the operations, maintenance, staffing, and deliverables of a 300-strong team in a diverse environment comprising IBM Power System, 2500 Intel-based Servers & clusters (5000+ virtual servers), SAN storage, Networking connecting 100+ domestic and international locations, 5000+ workstations running SAP R3, in-house developed applications on IBM and Microsoft Visual Studio, and internet-based eCommerce sites.
- Reduced operating costs by >$1.2 million by restructuring the existing contracts with various vendors.
- Optimized Microsoft and SAP license agreements reducing the license volume by 30% and maintaining 100% compliance.
- Restructured the network to reduce links by 30% and increase network efficiency by 40%.
- Reduced the cost per transaction by 50%.
- Cross-trained application teams and increased programmer utilization by 30% by removing the ring-fencing between development teams and creating a common pool.
- Reduced contractor resource expenses by 60% by targeted staff development and training.
- Ensured monthly systems availability was at or above 99.5%.
- Managed large system development projects resulting in over 100K mobile applications and supporting Web-based applications for Apple IOS, Android (phone and tables), and Kindle Fire devices.
- Developed a 24X7 response plan for customer quality issues by managing technical support services.
- Orchestrated an automotive e-commerce portal www.efetch.om that is focused on offering convenient car service solutions from the comfort of their home, through pick-up and drop-off facility, made easy.
Tiongy Services – A Management and IT Consulting firm now part of Big 4.
- Managed remote infrastructure delivery center, employing 1500 administrators, with an additional 1000 administrators located in India and the Philippines. The center supports 15,000 sun servers, 10,000 windows servers, and over 2 Pega-byte SAN storage (EMC2 and IBM).
- Managed multiple international development teams involved in the development of CRM and ERP products.
- Achieved revenue target of approximately $150 million and P&L of around $50 Million.
- Realized a 15% increase in customer satisfaction by ensuring effective support is available to customers 24x7.
- Brought down costs by 30% including $200,000+ annual savings of Microsoft Licensing & a $1.2million+ reduction in wireless device costs.
- Reduced monthly technology expenditures by 50% through server consolidation and virtualization
- Negotiated a minimum 7% savings on contract renewals.
JP Morgan Chase & Co.
- Improved the administration/server ratio from 300 servers per administrator to 1100 servers per administrator.
- Reduced the average ticket queue size from 10,000 tickets to 1000 tickets.
- Implemented cross-training of administrators increasing utilization to 80%.
- Identified, ring-fenced, and outsourced about 40% of the work to 3rd party contractors driving productivity and cost savings.
- Achieved a 60% drop in recurring issues.
IBM.
- Directed a team of 50 consultants for the full life cycle of software development, pre-/post-sale client support, R&D, and business development for various projects.
- Developed 400 multi-media libraries, as a part of the APS team, to build an efficient airline reservation system interface for a Major Cruise operator and a merchandising application for a large multilocation departmental store chain.
"The only way to do great work is to love what you do." - Steve Jobs